FAQs
Do l have to pay import taxes/duties on an international order?
We try our best to ensure you don't have to pay additional import or customs taxes/duties. However, sometimes it is out ofour control for local tax laws.
If you are charged additional taxes duties at the border, you are responsible for the initial payments imposed by your localtax department. However, do email us the situation afterward. And we will see if we can find ways to remedy you in your nextpurchase or by offering you dedicated discount codes.
CoVlD-19(coranavirus)information
Due to the global coviD-19 pandemic, high shipping demand, shortage of workforces, and stringent customs policy andprocedures, the actual parcel arrival time is deemed to vary(sometimes shorter than estimates,. The maiority part of thelogistic chain is out of our control. We recommend tracking your shipments and contacting your local couriers for updateswith our provided tracking code, Alternatively, if you are worried and unsure, you are welcome to contact us to enguireabout the shipment status on your behalf.
If you have any other questions, please don't hesitate to contact us anytime at ryce@callistari.com
Love from The thvacations® Team.
How can l track my order?
Are you looking to track your order? When your order ships out, you will receive a shipping confirmation emailfrom ryce@callistari.com with your tracking number. Depending on the product ordered, the email could take upto 3 business days to be sent. Once you receive the email, enter your tracking number below to check your delivery statusquickly.
Things to Keep in Mind Order Numbers don't instantly update with available Delivery status. lf your tracking number shows it is currentlyunavailable, do not be alarmed - Your order has been shipped out and is in transit to the local post office. Tracking shouldbe updated within a few business davs, Depending on the destination, the order may take a few days to be delivered. We are sincerely sorry if you see any irelevant ads on the tracking popup. We use a third-party order tracking service toensure the best tracking result, so we cannot control the ads shown on it. l appreciate your understanding.
Happy shopping!